Billing Support Report Template
Copy this template into your support thread.
For Issue type, use one of:
Do not include:
Copy this template into your support thread.
Code:
BNC username:
Issue type:
Trial or paid subscription:
Approximate payment date and time:
Approximate cancellation date and time:
Dashboard subscription status:
PayPal subscription status:
Displayed entitlement end:
Number of charges:
Premium features working:
Premium features unavailable:
Exact dashboard error:For Issue type, use one of:
- Trial activation.
- Monthly renewal.
- Failed payment.
- Pending payment.
- Cancellation.
- Duplicate charge.
- Incorrect subscription status.
- Premium expiry.
- Payment completed but Premium inactive.
Do not include:
- Your password.
- Payment-card information.
- Your full PayPal account details.
- Complete transaction references.
- Checkout tokens.
- Session cookies.