Connection Support Report Template
Copy this template into your support thread.
Do not include:
Include the exact error rather than reporting only:
The exact wording helps identify whether the fault relates to authentication, SSL/TLS, the IRC client, Web Chat, the selected vHost or the external IRC network.
Copy this template into your support thread.
Code:
BNC username:
Connection method:
IRC client or browser:
Device and operating system:
Dashboard network name:
External IRC network:
External IRC server:
External IRC port:
External SSL/TLS enabled: Yes / No
Client-to-BNC SSL/TLS enabled: Yes / No
Exact error:
Approximate time:
Does Web Chat work:
Does another network work:
Recent password change: Yes / No
Recent vHost change: Yes / NoDo not include:
- Your password.
- A completed BNC connection command.
- A complete server-password value.
- Password-reset links.
- Web Chat session details.
- Private messages unrelated to the fault.
Include the exact error rather than reporting only:
Code:
It does not workThe exact wording helps identify whether the fault relates to authentication, SSL/TLS, the IRC client, Web Chat, the selected vHost or the external IRC network.