Please login using your existing BNC username and password. If you do not have a BNC account with us, please register a new account.

Login

Guide Dashboard Buttons Stuck on Loading

Status
Not open for further replies.
Dashboard Buttons Stuck on Loading

Many dashboard actions are processed without requiring a full page reload.

While an action is running, a button may temporarily display a loading or processing state.

Do not submit the action repeatedly

Repeated clicks can:

  • Create duplicate requests.
  • Cause overlapping reconnect attempts.
  • Make the result difficult to diagnose.
  • Leave the visible page behind the live account state.

First checks

  1. Wait at least several seconds for the action to finish.
  2. Check whether a success or error message appeared elsewhere on the card.
  3. Refresh the dashboard once.
  4. Check whether the requested change was actually applied.
  5. Try a private browser window.
  6. Disable script-blocking extensions temporarily.

Common causes

A dashboard action may appear stuck because:

  • The browser blocked JavaScript.
  • The session expired.
  • The live helper request is still completing.
  • The external IRC server is taking time to reconnect.
  • The page received an invalid response.
  • A browser extension altered the request.

When reporting the problem

Include:

  • The dashboard area.
  • The exact button selected.
  • The affected network.
  • The approximate time.
  • What the button displayed.
  • Whether the change appeared after refreshing.
  • Any visible error message.

Do not post your password or full authenticated connection command.
 
Status
Not open for further replies.
Back
Top