Premium Support Report Template
Copy this template into your Premium Support thread.
For Issue type, use one of:
Do not include:
Partially hide transaction or subscription references before posting them publicly.
Copy this template into your Premium Support thread.
Code:
BNC username:
Issue type:
Trial or paid subscription:
Approximate checkout date and time:
Approximate cancellation date and time:
Dashboard Premium status:
Displayed trial or entitlement end:
PayPal subscription status:
Premium network allowance shown:
Feature affected:
Exact dashboard error:
Does normal BNC access work:
Recent password or email change:For Issue type, use one of:
- Trial activation.
- Paid activation.
- Cancellation.
- Incorrect entitlement.
- Premium feature locked.
- Premium expiry.
- Network downgrade.
- Premium vHost.
- Real Name / GECOS.
- IRC Inbox or dashboard replies.
Do not include:
- Your BNC password.
- Full PayPal account information.
- Payment-card information.
- Complete checkout URLs.
- Private tokens.
- Session cookies.
Partially hide transaction or subscription references before posting them publicly.